Responsible to: Warmer Homes London Managing Director
Job purpose
As a member of the Senior Leadership Team, the Retrofit Strategy and Services Director will play a pivotal role in establishing Warmer Homes London as London government’s expert retrofit enabling service. They will lead WHL’s service design and delivery functions to meet Delivery Plan commitments and the strategic objectives which serve WHL’s mission: to make Londoners’ homes greener, healthier, and more affordable to heat through energy efficiency.
Working closely with the Managing Director and other members of SLT, they will develop the capacity of WHL to address systemic barriers which hold back retrofit in London. Together, the SLT team will be accountable for effective management of multi-million-pound retrofit capital programmes whilst developing enabling services which achieve continuous improvement in the quality, pace and scale of retrofit investment and demonstrate health and employment benefits for Londoners.
The Retrofit Strategy and Services Director will build and lead a services delivery team combining expertise in asset data, supply chain upskilling; funding and finance products and user-centred service design. The role will champion and embed a test and learn capability across WHL in which service development and programmatic delivery design is grounded in outcomes clarity, evidence-based insights and collaborative working.
The postholder will be a visible member of London’s net zero leadership forging the partnerships with local, regional, national and international stakeholders which create valued and viable retrofit enabling services.
This leadership position is critical to building a delivery track record and establishing WHL’s reputation for excellence.
