Head of Business Operations

The role

Role Purpose:

To oversee the following Treveth business support functions:

  • Business
  • HR
  • Performance Management
  • ICT
  • Change Management

The role will ensure the seamless, coordinated and high quality delivery of these functions that will allow all other Treveth functions to work  effectively with all internal tools and resources.  Will also deliver a range of reports and information covering these areas that allow the Senior Management Team, the Project Committee and the Owners Board to understand Treveth operations and performance.

The role will also provide similar support to LGV Hold LLP once it is established.

Management accountability

Nature of management

  • To manage a number of Treveth non-operational functions to deliver the requirements of the Treveth and LGV organisations.

Number of staff managed

  • Based on the staff employed within the areas of responsibility and the structure of the operation that will be put in place once this role is appointed to.

The particular duties and accountabilities may vary from time to time without changing the general character of the role or the level of responsibility entailed. Individual objectives will be agreed.

Each of the business areas that this role will be responsible for managing will have its own set of accountabilities and outputs.  These individual function accountabilities and outputs will be generated as part of the induction process and will then be incorporated into the role description.

As a result this section is currently fairly brief.

General Accountabilities

  • Deliver the required information and reporting that will allow Treveth to operate effectively and to meet the timescales for this information.
  • Ensure compliance with legislative, regulatory, Health and Safety, taxation and owners requirements is maintained at all times both directly and through the maintenance of an overall record of such requirements.
  • Management of a strategic risk and operational regime that minimises risk to Treveth and LGV and optimises the opportunities.
  • Create and maintain appropriate mechanisms to ensure control of all projects, schemes and research to deliver the anticipated outputs and value for money.
  • Create and maintain a Legal and Insurance register for ALL relevant information.
  • Work within the budget approved for the functions that this role is responsible for.
  • Drive continuous improvement & ensure best practise.
  • Continually promote & personally operate in an ethical manner, conforming to all business procedures & practices.
  • Market facing research, analysis and reporting to help inform Treveth and LGV.  Ensure that knowledge of market trends is maintained and adds value.

Corporate accountabilities

Information security and governance

  • Manage information in line with Treveth policies, procedures and guidance on subjects such as Data Protection, confidentiality, information security and sharing, the information lifecycle and data quality, to ensure compliance and efficient and effective information governance.


  • Maintain awareness of Treveth policies and practices regarding the safeguarding of children, young people and/ or adults who may be at risk. Report concerns/ allegations in accordance with corporate guidance and procedures.

Equality & Diversity

  • Work to eliminate unlawful discrimination, harassment and victimisation and report incidents as they occur. Treat everyone with dignity and respect and ensure individual’s needs are met. Challenge inappropriate behaviour and language constructively, advising on alternatives so the opportunity for change can be considered.

Customer Experience

  • Drive to continually improve customer satisfaction and maintain a clear and consistent focus on delivering outstanding customer experience.

Health, Safety and Wellbeing

  • Proactively manage health and safety risks and lead on the creation of a positive health and safety culture to safeguard the health, safety and wellbeing of yourself and others. Understand your health and safety responsibilities and lead on compliance with council policy and procedures.

Person Specification:

  • Knowledge & experience of managing complex and multiple projects.
  • Strong leadership capabilities. Ability to energise and align people to deliver outstanding performance.
  • Ability to work at pace in a commercial environment.
  • Ability to communicate effectively with a range of varied stakeholders.
  • Ability to use initiative, innovate, find and deliver achievable & realistic solutions.
  • Ability to shape and develop a role to deliver on the outcomes for Treveth.
  • Commercial and financial awareness of budgets & variations to budgets.
  • Inclusive people leadership skills as well as excellent influencing abilities.
  • Programme management skills.
  • Ability to write concise & factual reports.
  • Demonstrable risk & opportunity management skills.

To apply, please provide an up-to-date CV with a supporting statement of your credentials and suitability for the role by Tuesday 9th April 2024 at 6:00pm. These can be emailed through to

  • CV
  • Supporting Statement
Action Date
Closing date for applications 6:00pm on Tuesday 9th April 2024
Longlist meeting w/c 15th April 2024
Initial interviews Wednesday 24th April 2024
Shortlist meeting 7th or 8th May 2024
1:1 with Financial Controller and Stakeholder sessions with Senior Management Team w/c 13th May 2024
Final panel interviews w/c 20th May 2024

McLean Public is committed to inclusive recruitment practices. If there are any adjustments required to enable a more accessible experience, please do not hesitate to let us know.

Share this role

Up to £80,000 plus bonus



9th April 2024


Sign up for the latest news, insights and to be on our invite list for events